TCL Philippines

After Sales Service Policy

TCL Call Center

All service related inquiry and requests for repair/inspection shall be forwarded to TCL Call Center with contact details:

Landline : (02)771-6888
Smart Sim : 0908-4147995
Sun Sim : 0922-7248968
Globe Sim No. : 0916-6929723
email address : phsupport@tcl.com

Information needed by Call Center for service/inspection request:
a. Customer Name
b. Contact No.
c. Address where unit is located
d. Model Name
e. Serial No.
f. Defect of the Unit / Details of Request
g. Date of Purchase (if unit is under warranty)
h. Dealer Name

Warranty Coverage

LCD/LED units purchased beginning August 1, 2013 has 2 years warranty on parts and labor. Units purchased before August 1, 2013 will still maintain the old service policy (1 year warranty only).

Warranty for CRT (picture tube) will adjust from 4 years to 2 years for units purchased from August 1, 2013 onwards. CRT main unit will maintain its 2 years warranty on parts and labor.

LCD/LED TV from 32” and above will have free home service within the warranty coverage.

LCD/LED TV below 32” and all size CRT TV, customer will be charged based on current home service policy. However, if customer brings the unit to the dealer, there will be no home service charge to collect from the customer.

Warranty Period:
a. Two (2) years free labor charge from date of original purchase for CRT TV.
b. Two (2) years free replacement of defective parts for CRT TV, with exception of exterior appearance parts and accessories like cabinet, knobs, remote controller and telescopic antenna.
c. Two (2) years free replacement of CRT.
d. Two (2) years free labor charge from date of original purchase for LCD/LED TV.
e. Two (2) years free replacement of defective parts for LCD/LED TV, with exception of exterior appearance parts and accessories like cabinet, knobs, remote controller and telescopic antenna.

Warranty Limitations

Incident Report with signature of the Store Branch Manager / OIC is required if there are cases that are beyond normal like broken LCD panel, broken cabinets, missing accessories, damaged box, missing or incomplete warranty card.

Dealers are not allowed to replace a defective customer’s unit without approved authorization letter from TCL Service Manager.

Warranty does not apply to product:
1. Whose serial number has been damaged or defaced
which has been subjected to misuse, abuse, mishandling, neglect, improper voltage, accidental damage or to damages caused by fire, flood, earthquake, lightning or other natural or social calamity.
2. Which has been subjected to any alteration which affects the reliability or performance of the unit or tampering or modification by anyone other than TCL authorized service facility; or
3. Where the complaint or defect is not attributable to faulty manufacture, parts or labor
4. Where the unit is used outside the Republic of the Philippines.
5. Where the unit is directly used in course of business, trade or profession.

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